Portion AI Support

Need a hand with Portion AI? You’re in the right place. Below you’ll find a quick overview of the app, answers to common questions, and how to reach us directly.

About Portion AI

Portion AI is an iOS app that makes calorie and macro tracking fast and effortless. Just type a quick description of what you ate or snap a photo of your meal, and our AI parses the food and estimates the calories and macros for you — no manual searching through a food database required.

Frequently Asked Questions

How do I log a meal?

Tap the “+” button on the main screen, then either type a quick description of what you ate (for example, “grilled chicken breast with rice and broccoli”) or take a photo of your food. Portion AI’s AI will parse your entry and estimate the calories and macros automatically. You can review and adjust the results before saving them to your daily log.

How accurate is the AI nutrition data?

Portion AI’s estimates are generated by AI analyzing your description or photo, so they’re meant to be a fast, reliable approximation rather than a lab-verified measurement. Accuracy improves the more specific you are — including portion size or brand names helps narrow the estimate. If a result looks off, you can always tap the entry and edit the nutrition values manually.

How do I cancel my subscription?

Portion AI subscriptions are purchased and managed through your Apple ID, so cancellations happen through your iPhone rather than in the app. To cancel: open Settings, tap your name at the top, tap Subscriptions, select Portion AI, then tap Cancel Subscription. You’ll keep access through the end of your current billing period.

The app isn’t recognizing my food correctly — what should I do?

AI food recognition works best with clear photos and specific descriptions. A few things that help: take the photo in good lighting with the food clearly visible, list individual items rather than a general dish name, and include portion size (for example, “1 cup” or “6 oz”). You can also tap any entry to edit the nutrition details directly. If you’re running into repeated issues, email us — we’d like to know so we can improve.

How do I delete my account?

You can delete your account at any time directly in the app — open Settings and tap Delete Account. You can also request deletion by emailing us from the address associated with your account. Either way, your account and its associated data are permanently deleted.

What happens after my free trial ends?

When your free trial ends, Portion AI automatically continues into a paid subscription at the plan you selected, billed through your Apple ID — unless you cancel at least 24 hours before the trial ends. You won’t be charged during the trial itself, and you can cancel anytime beforehand under Settings > your name > Subscriptions, no obligation.

Contact Us

Have a question we didn’t cover? Reach us at jduppstadt@avantrixintelligence.com — we respond within 2 business days.

Your Data

Your data is stored securely and is never sold. You can delete your account and data anytime from the app’s Settings, or by emailing us at the address above. For full details on what we collect and how we use it, see our Privacy Policy.